FAQ

• Is there a minimum time period for a cleaning service?​

Yes - a regular service (whether domestic or office) must be a minimum of 2 hours per service

           a fortnightly domestic service must be a minimum of 2,5 hours per services

           a one-off service must be a minimum of 3 hours

• Will London Eco Cleaning Services Ltd provide a vacuum cleaner and cleaning materials & equipment?​

Not as standard - we must be informed ahead of time if your premises does not have these available,

and an extra charge may apply if we have to bring them along.

• Do cleaning prices include carpet cleaning?​

                    No - this is an extra charge and you must tell us if you also require carpet cleaning.

• Is anything excluded from a normal cleaning service?

                   Yes - a usual clean will not include carpets, upholstery, walls, ceilings, curtains, outside windows. If you require any of these to be cleaned, let us know and we will assess the cost.

• Do any other charges apply?

            Yes - congestion charges and parking costs may be added where applicable

•  Do you have insurance?​

          Yes we have insurance liability.

• What if I have a complaint or comment?

Please call or contact us and we will do our best to sort it out for you!

• How do you vet your cleaners?

We have proven system to vet our cleaners. We ask for: 

• proof of address​
• identification
• permission to work in UK
• passed an interview
• give training

• Can I specify the day the cleaner comes?​

Yes, the cleaner will come the day that you required, if the cleaner is not available that day, we will reschedule the cleaning.

• What happened if we are not happy from the service?

Just give us a call and we will allocate another cleaner. If you call us within 24 hours of the service we will

send the same cleaner back to re-do whatever is in question free of charge.

• Will I have the same cleaner every time? 

Yes, providing you are happy with her

• Can I specify the time and day the cleaner comes?

Almost always. We will make every effort to accommodate your schedule.

• Can I have a cleaner once a month?​

Yes. We can supply a cleaner as often as you like. In cases such as these however we cannot

guarantee that it will be the same cleaner who attends.

• Do I have to be home when your cleaners are cleaning?​

It is an optional. You may give us a key or you can just meet the cleaner at the house and than you may

come back when they finish for an inspection.

•  Who is responsible for providing the cleaning materials and equipment?

For a regular weekly cleaning you are responsible for providing the necessary cleaning products.

Your regular cleaner will inform you if your supplies are running low.

• What if my cleaner can't make it or is sick?​

Just give us a call and we will provide you with a cleaner to cover.

• What if my cleaning falls on a holiday?

If your scheduled cleaning falls on your holiday, please contact us to reschedule your service

and notify us 7 days in advance.