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                            A high standard of domestic

                            cleaning & ironing

Terms and Conditions


By ordering any Services the Client agrees to be bound by these Terms. If the Client does not agree to

be bound by these Terms, the Client should not use the Company’s website and/or order any Services.

Before ordering any Services, if the Client has any questions relating to these Terms or for a copy of

these Terms please contact the Company by email at [email protected] .



1. Definitions


1.1. In these Terms the following definitions apply:

‘’Company’’- London Eco Cleaning Services Ltd, registered in England and Wales under company no

07708854, at Unit 22 post box 10, Mitcham Industrial Estate, Streatham Road, CR4 2AP,London.

’’Cleaner’’ - the person or firm providing cleaning Servicesor other services on behalf of the

Company.

’’Client” –the person, firm or corporate body who orders Services or to whom the Services are

provided by the Company.

’’Force Majeure Event’’- includes any act, event, non-occurrence, omission or accident beyond

Company’s reasonable control and includes, but not limited to, the following:

(a)civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or

not) or threat or preparation for war; or

(b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or

(c)impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or

private transport; or

(d)impossibility of the use of public or private telecommunications networks.

’’Services’’ –the cleaning services provided by the Company or on behalf of the Company.


1.2. Unless the context requires otherwise, reference to the singular include the plural and references

to the masculine include the feminine and vice versa.


1.3. The headings contained in these Terms are for convenience only and should not affect their

interpretation.


1.4. These Terms apply to all type of Services including but not limited to:

(a)regular domestic cleaning;

(b)regular business cleaning;

(c)one off cleaning;

(d)end of tenancy cleaning;

(e) after builders cleaning;

(f)spring cleaning;

(g) carpet cleaning;

unless otherwise specified.


1.5. The Company reserves the right to cancel or suspend Services if signed Terms are not returned to

the Company.


1.6. These Terms along with any additional required documentation, such as Order Form represent a

contract between the Company and the Client.


1.7 The Company acts as an intermediary between the Client and the Cleaner.



2. Ordering the Services


2.1. The Client agrees that any use of the Company’s Services, including placing an order for Services

by Order Form, telephone or email shall constitute the Client’s acceptance of these Terms.


2.2. The Client must provide the Company with information and instructions relating to Services that

is or are necessary to enable to provide Services in accordance with these Terms (i.e. description of the

property to include the number of bedrooms, bathrooms, etc.)


2.3. If the Client provides incomplete, incorrect or inaccurate information or instructions, the

Company reserves the right to cancel Services with immediate effect, or may make an additional

charge of a reasonable sum to cover any extra work that is required to complete Services.


2.4. The price quoted to the Client over the telephone, text messages or in email includes only Services

provided by information and instructions referred to in 2.2. unless otherwise agreed.


2.5. Any indication given in relation to the time required to complete Services is an estimate only. All

charges are calculated on a task basis rather than a time basis as sometimes the time spent in

completing Services could in fact be more or less than that actually estimated.


2.6. If client orders regular cleaning service, the first cleaning initiating the cooperation is always treated as spring cleaning and the price for this cleaning is in accordance with the tariff available on the website www.londonecocleaningservices.co.uk


2.7. The Client must ensure that access to their property is available either by providing a set of keys in advance of the date of Services or by ensuring someone is at the property on that day. All keys provided must be able to open the property without any special knowledge, skill or ability. In the event of the Cleaners being unable to obtain access to the property due to lack of keys, lock out or no one being present, the Client will be charged the full amount for the provision of Services.


2.8. The Client is obliged to provide the Company with full instructions for disabling and/or resetting the alarm systems in respect of the property.


2.9. The Client agrees to secure or remove any fragile, breakable or highly valuable items in the property prior to the provision of Services.



3. Cleaning supplies and cleaning equipment


3.1. The Client agrees to provide all required cleaning supplies and cleaning equipment necessary for

the provision of Services, unless otherwise agreed with the Company.


3.2. All Cleaning supplies and cleaning equipment should be accessible and the equipment should be

in safe working order.


3.3. If the Client requires the Company to provide cleaning supplies due to the provision of Services,

the Client acknowledges that the Company may add a charge of approximately £10.00 (depending on

the content and the size of the supplies) for each supply.


3.4. In the event of providing business cleaning Services, the Client will make the payment according

to the provided receipt by the Company, in addition to a charge of £20.00 payable to the Company.



4. Regular and one off basis Services


4.1. The Company may provide Services on a regular basis or on one off basis.


4.2. If the Client orders one off Services, the order must be placed for a minimum of 4 hours of

Service, providing that the Client is responsible for supply of all the products referred to in paragraph

3. In the event the Client does not provide such products, the minimum order should be for 7 hours.

4.3. If the Client orders regular domestic and/or business Services, the order must be placed for a

minimum of 2 hours, if Services are to be provided every week and 2.5 hour, if Service are to be

provided every other week, for a min period of three months.

4.4. In the event the Client orders regular domestic Services, the Client may terminate the provision of

Services by giving 21 days’ advance notice in writing. During the notice period the service must be

made or client has to pay payment for the number of hours in this period . No cancellation of hours

will apply during this period.

4.5. In the event the Client orders regular business Services, the Client may terminate the provision of

Services by giving 30 days’ advance notice in writing. During the notice period the service must be

made or client has to pay payment for the number of hours in this period . No cancellation of hours

will apply during this period.

5. Variation of the length and/or scope of Services

5.1. Any changes in respect of the scope of Services (amendment of list of tasks referred to in 2.2.)

and/or length of the provision of Services must be notified by telephone or email at least 5 business

days in advance, otherwise the full amount for the initial Services will be charged (i.e. if you need to

change the length of the provision of Services from 3 hours to 2 hours, the Client must notify the

Company at least 5 business days in advance of the day of Services, otherwise the Client will have to

pay the full amount for 3 hours).

6. Reschedule or Cancellation of Services

6.1. If the Client chooses to reschedule the provision of Services previously ordered, for another day

but within the same week, and notifies the Company by telephone or email at least 2 business days

before the initial date of Services, the Client will not be additionally charged. In the event, the Client

fails to notify the Company within the prescribed time limit, the Client will be also charged half of the

price for that rescheduled Service, in addition to normal price for that Service.

6.2. If the Client chooses to cancel the provision of Services previously ordered, the Company should

be notified by telephone or email at least 2 business days before the initial date of Services, otherwise

the full amount for the initial Services will be charged (i.e. if Services were to be provided on

Wednesday, the Client is obliged to notify the Company till Monday 8.00 AM; if Services were to be

provided on Monday, the Client is obliged to notify the Company till Thursday 8.00 AM).

6.3. If the Client breaches any of the provisions of these Terms, the Company may cancel provision of

any Services with immediate effect.

7. Payments


7.1. The Client is obliged to make a payment for Services according to previously agreed price,

without prejudice to other provisions including but not limited to 2.3, 3.3, 3.4 and 6.1.

7.2. The payment should be made in cash immediately after provision of Services or on the day of

Service, unless otherwise agreed.

7.2.1. The payment should be made:

a) exclusively in cash directly to the Cleaner or

b) as follows:

- sum of £10.00 per hour in cash paid directly to the Cleaner and

- the remaining sum transferred by bank transfer to the Company’s bank account

40-07-30, 22200686 – London Eco Cleaning Services, as a reference write only the street.

7.2.2. The Client should ensure a receipt is given to him/her upon payment.

7.3. If the Company agrees on the payment by bank transfer, the funds should clear within 2-3

business days.

7.4. If the payment is delayed more than 7 days, the Company may issue written demand for payment.

7.5. If the payment is delayed more than 14 days, the payment may be subject to an interest charge of

1% per day.

8. Standard of Services and Complaints

8.1. The Company undertakes to provide a high quality Service at all times. It is always Company’s

intention to deliver a high standard of Service to the Clients, however the Client is recommended to

check and verify the quality of the provided Services immediately after its completion or as soon as

reasonably possible.

8.2. The Company will make every effort to complete Services on time but there may be delays caused

by Force Majeure Events. In this case the Company will attempt to complete the Services as soon as

reasonably possible.

8.3. The Company shall make every effort to provide the Client with the same Cleaner each time

Services are provided but in the event that such a Cleaner is not available, the Company reserves the

right to provide an alternate Cleaner to provide Services.

8.4. In the event the Client is not satisfied with the provided Services, the Client should contact the

Company immediately, in any case not later than 24 hours after the provision of Services. The

complaints may be made via telephone or by writing via email or letter, but either must be received

within 24 hours after the provision of Services.

8.5. Unless good reason is given for late notification of any complaint, the Company reserves its right

not to consider any complaints which are notified after a period of 24 hours.

8.6. If the complaint has been submitted in due time, the Company should consider the complaint

within 3 business days. If the complaint is then accepted, the Company agrees to send a Cleaner back

to the Client’s property for the replacement Services, in order to correct or complete Services

complained of.

8.7. In terms of one off Services, the date of the replacement Services will be agreed with the Client

separately.

8.8. In terms of regular Services, the replacement Services should be provided on the date of the next

regular Service.

8.9. The Client should be present at all time during the replacement Services.

8.10. The Company reserves the right to offer only one replacement Service per order.

8.11. The Company will not however process any refunds as a result of a complaint, unless the

complaint is of a very severe nature and reasonably justified.

9. Liability

9.1. The Client whose contact details are given in the Order Form and/or during provision of contact

details while placing an order for Services is liable to comply with the provision of these Terms. In the

event that Client is no longer living, using and/or entitled to the property where the provision of

Services has been taking place, that Client is required to inform the Company by telephone or email at

least 7 business days in advance, of the contact details of the new person, firm or corporate body who

will be then responsible for that property.

9.2. If the Client fails to notify the Company, the Client remains liable for the compliance with these

Terms until the Services are terminated according to 4.4. or 4.5.

9.3.  Reports of alleged breakage, damage, or theft must be reported by the Client to the

Company with 72 hours of the provision of Services by telephone or email, unless within those hours a

third party has entered or had access to the property, then the act shall be reported within 24 hours.

9.4. The Company is not liable, without prejudice to other provision set out in these Terms, for:

(a) any alarms triggered during the provision of Services;

(b) reports received in breach of 9.3;

(c) any damages caused by a faulty or not in full working order cleaning supplies and/or equipment

provided by the Client;

(d) accidental damages worth £30.00 or less;

(e) non provision of Services due to: -the lack of suitable cleaning supplies and/or equipment in full

working order, hot and/or cold water or power; -third party entering or present at the Client's property

during the provision of Services; -wear or discolouring of fabric becoming more visible once dirt has

been removed; -failing to remove old/permanent stains that cannot be removed using standard carpet

cleaning methods; -existing damage or spillage that cannot be cleaned/removed completely using

provided by the Client cleaning supplies and/or equipment;

(f) cash, jewellery, art, antiques, and items of sentimental value.

9.5. In the event, the Company accepts the liability, the item will be repaired, replaced or a refund will

be given. When repair is appropriate, the Company will repair the item at its cost and has the right to

request proof of purchase and or photographic evidence of the manufacturer i.e. an image of product

label so as to verify the item value. Refund for the items of sentimental/personal value will be made

only at its current cash value.

9.6. Replacement of keys/locksmith fees will apply only if the key has been lost by one of the

Cleaners. The Company’s liability extends to a maximum of £30.00 per Client.


9.7. The Client shall be liable to pay the Company, on demand, all reasonable costs, charges or losses

sustained or incurred (including, without limitation, any direct, indirect or consequential losses, loss of

profit and loss of reputation, loss or damage to property and those arising from injury to or death of

any person) arising directly or indirectly from the Client’s fraud, negligence, failure to perform or

delay in the performance of any of the Client’s obligations under these Terms, subject to the Company

confirming such costs, charges and losses to the Client in writing.

9.8. The Company will not be liable or responsible for any failure to perform, or delay in performance

of, any of its obligations under these Terms caused by Force Majeure Event.

9.9. Any limitation of liability does not include or limit in any way Company’s liability for death or

personal injury caused by Company’s negligence, fraud or fraudulent misrepresentation, or any matter

for which it would be illegal for the Company to exclude, or attempt to exclude.

10. Non-competition

10.1. The Client shall not, for the duration of provision of Services and in the three months after its

completion, solicit, employ, accept services (or attempt to do so) from any person who is, or has been,

engaged as an employee, consultant or subcontractor by the Company in the provision of Services,

without prejudice to 10.4.

10.2. In the event of the breach of the provision 10.1,the Client will be obliged to paya sum of

£1,000.00 for each person solicited or employed, or from whom services were accepted, on the

Company’s first written demand.

10.3. The Client also agrees, for the duration of provision of Services and in the 3 months after its

completion, not refer any Cleaner to another potential client, unless to refer the Company itself to that

client.

10.4. If the Client wishes to solicit, employ, accept services from any person who is, or has been,

engaged as an employee, consultant or subcontractor by the Company in the provision of Services,

then a relevant referral fee applies. Such referral fee shall be separately agreed with the Company.

11. Insurance

11.1. Cleaners providing Services for the Company, are mainly working under a self-employed basis.

11.2. The Company is insured under Public Liability Insurance as a Company.

11.3. The Company reserves the right to refuse to disclose Company’s confidential documents.

12. Miscellaneous

12.1. The Client may not transfer, assign, charge or otherwise dispose of these Terms, or any of their

rights or obligations arising under it, without Company’s prior written consent.

12.2. No variation or alteration of these Terms shall be valid unless approved in writing by the

Company and the Client. Variation or alteration may be agreed in a form of new Terms, email, Order

Form or a letter accepted by the Client and the Company.


12.3. The Company will offer 30% discount for one cleaning service, every time the Client

recommends the Company to a new client and cooperation with that client is established.

12.4. The Company may transfer, assign, charge, sub-contract or otherwise dispose of these Terms, or

any of Company’s rights or obligations arising under it.

12.5. If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then

that provision shall be deemed to be severable from these Terms and shall not affect the validity and

enforceability of any of the remaining provisions of these Terms.

12.6. These Terms shall be governed by and construed in accordance with the laws of England and

Wales. The Client agrees to submit to the exclusive jurisdiction of the courts of England and Wales.